Our Policy

🔒 Privacy Policy

At Frunira, we respect your privacy and are committed to protecting your personal information.
When you visit our store or make a purchase, we collect certain data such as your name, email, phone number, and shipping address to process your order and enhance your shopping experience.

We use your information for the following purposes:

To process and deliver your orders.

To communicate with you about your purchase or promotional offers.

To improve our products and services.

We never share your data with third parties except when necessary (e.g., shipping or payment providers).
You may contact us anytime to request access, correction, or deletion of your data.

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🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase from Frunira.
If you’re not happy with your item, you may request a return or exchange within 7 days of receiving your order, provided that:

The item is unused and in its original condition.

It includes the original packaging and all accessories.

❌ Please note that sale items, personalized products, and hygiene-related items are not eligible for return.

Once the returned item is inspected and approved, your refund will be issued to your original payment method within 5–10 business days.

To start a return, please contact us via email or our “Contact Us” page.

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🚚 Shipping Policy

Frunira ships orders through trusted courier partners to all available destinations.

Order processing time: 1–3 business days.

Delivery time: 7–12 business days depending on your location.

Shipping cost: Automatically calculated at checkout based on destination and weight.

You will receive a tracking number once your order has been shipped, allowing you to track its delivery status.

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📜 Terms of Service

By accessing or using Frunira, you agree to the following terms:

All products are subject to availability at the time of order.

Prices may change without prior notice.

Reselling our products without written permission is prohibited.

The store reserves the right to cancel any order in case of pricing or listing errors.

We are committed to providing a reliable and secure shopping experience.
For questions or concerns, please contact our customer service team anytime.